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You need to be a paying customer for opening a support ticket.
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Open a support request on wordpress.org if you have any issue with the free version but note that free support requests will be handled with lower priority.

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Help & Support

We respond to all support requests as soon as possible, weekdays between 9am – 6pm. Our Support Team is located in western Europe so please be aware of any time differences.
We are on business trip from 06th - 15th Mai.
Your support requests will be answered with a few days of delay.
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