Licenses are valid for one year from the date of purchase. (Except the ultimate license which is valid for unlimited time) A valid and active license key is required in order to get automatic upgrades for purchased extensions.
Ultimate License package: You are not allowed to sell the ultimate license key! A sold license key will be banned and lock out from the future update process. If you are working for a customer on account please buy a Business, Pro or Personal license key.
Updates are included for free for one year. (The ultimate license is valid for unlimited time) If you have a valid and active license key, and your extension(s) supports it, updates will be delivered automatically from the WordPress dashboard. If your extension(s) does not support automatic upgrades, write us and obtain the software again via mail.
Support for purchased extensions is given up to one year after the purchase date. (The ultimate license will get support for unlimited time) If you wish to get support after one year, you must renew your license key or purchase a new license for the extension you wish to get support for.
Ultimate License: Support is only granted for sites you are owning or you are working on account for a customer. We do not give support for license keys which are sold to another party. Sold license keys will be banned and lock out from the future update process.
If you have problems getting extensions to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support request. NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.